HOW MAY I HELP YOU?

Q. Can you print from my computer files?

A. Usually, however this answer is largely dependent on the application being used. We can generally accept files created in any of the prominent graphics applications (Adobe, Macromedia and Quark). Many programs are ill suited to a digital workflow and don't always work. Many Microsoft products (like Word) don't have or don't support functions that are needed for print. Please contact us before starting a new project and find out if we can support your chosen application.

Q. How do I go about getting an estimate from you?

A. Since you are here, we would suggest you use our online estimate request form. Otherwise, the best way to ensure that we get all the information necessary to do an accurate quote is to send us a fax with your complete specifications to (916) 331-1101.

Q. How long does it take for you to complete my order?

A. The average job takes approximately 2 to 7 days to complete once all proofs are checked and returned. Your job may require more or less time, depending on several factors such as the number of production processes involved, the quantity ordered, and the availability of materials.

Q. What is a "proof"?

A. A proof is a way of ensuring accuracy of layout, type matter, tone and color reproduction. Typically, we will produce a proof which will be sent to you online or printed on paper which can be viewed at our facility or delivered to you in person. On multiple color jobs, we can produce a color proof on our color output device to show how the different colors will appear.

Q. Why do I need to look at a proof if I've already given you everything I need to have done?

A. Your approval on the final proof is assurance that you have looked over every aspect of our work and approve it as accurate. It benefits everyone if errors are caught in the proofing process rather than after the job is completed and delivered.

Q. Do I still need to approve a proof if I bring my work in on disk?

A. It may seem like a proof wouldn't be needed in this case but it really is. Output devices process digital information using a variety of processing languages. Your approval of the proof which we will provide assures that the output device used has correctly interpreted and processed the information you have provided.